Policies
Retainer & Hourly Rates
Our hourly rates apply to all work performed for a client unless otherwise specifically addressed
in a Scope of Project Work Memorandum. All work outside the activities specified in a Scope
of Project Work Memorandum are subject to the rates detailed below.
Standard Hourly Rates
Our standard hourly rate is $165.00, billed in fifteen-minute increments.
Standard hourly rates apply to all work performed during normal business hours (8:00
AM - 5:00 PM, EST Monday through Friday).
Retainer Hourly Rates
Retainer clients receive a discount of 30% off our standard hourly
rate. Therefore, all work performed during normal business hours will be billed at $115.00 an
hour.
After Hours Rates
All customer-requested project work and efforts that take place after normal business
hours (5:01 PM - 7:59 AM, EST Monday through Friday) are subject to an hourly rate
equal to time and one-half. Therefore, retainer clients would be billed $172.50 an
hour, and non-retainer clients would be billed $247.50 an hour.
Weekend and Holiday Hourly Rates
All customer-requested project work and efforts that take place on a weekend or
holiday are subject to a rate equal to twice the standard hourly rate. Therefore,
retainer clients would be billed $230.00 an hour, and non-retainer
clients would be billed $333.00 an hour. The weekend is defined
as all day Saturday and Sunday. Holiday dates include New Years Day, Memorial Day,
July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and
Christmas Day, and the day after Christmas.
Emergency Hourly Rates
After Hours rates apply to all unscheduled work and efforts requested by the client
during normal business hours (8:00 AM - 5:00 PM, EST Monday through Friday). Weekend
and Holiday Hourly rates prevail for all other times.
Unscheduled work is defined as any efforts requiring an immediate turnaround or
attention, emergency service calls, last minute requests, etc.
Family Vacation Hourly Rates
Our annual family vacation usually falls on the last week of July and/or first week in August. An
email will be sent to the contact of record no later than 30 days prior to the vacation date providing
the exact dates of our vacation. During that time, messages will be retrieved on a daily basis no earlier
than 8:00 PM. An emergency alternate advisor will be provided to assist clients during this time period.
Any efforts that require the assistance of the CEO will be billed according to the Weekend and Holiday
hourly rates detailed above.
Trip Charges
A Trip Charge applies to all customer-requested on-site service efforts, subject to a one-hour
minimum. This charge covers the costs associated with travel time, fuel expenses, vehicle wear
and tear, maintenance, insurance, etc.
Metropolitan Atlanta Area
Client's within the 404, 770, 678, and 470 area codes are subject to the standard
Trip charge of $50.00. Retainer clients receive a reduced Trip charge
of $35.00.
A trip charge for After Hours and Weekends/Holidays efforts is $75.00. Retainer
clients are also subject to the same fee.
Other Georgia Locations
Client's within the 706 area code are subject to a Trip charge of $60.00. Retainer clients receive
a reduced Trip charge of $45.00.
A Trip charge for After Hours and Weekends/Holidays efforts is $100.00. Retainer
clients are also subject to the same fee.
Other Locations
All other locations will be billed travel time, both to and from the customer's
premise, at the appropriate hourly rate.
Any efforts that exceed 12 hours may include travel compensations including, but not limited to, Hotel
room fees, air travel expenses, and car rental expenses. All fees will be agreed upon in advance.
Remote Maintenance
All remote maintenance efforts are subject to the same rates and terms as project work.
On-Site Meetings
All on-site meetings are a scheduled appointment and are subject to one-hour minimum
labor, billed at the appropriate rate,. However, trip charges do not apply. Appointments
exceeding one hour will be billed accordingly.
All scheduled appointments will be confirmed via email and will include a reminder
of our cancellation policy.
On-Site Meeting Cancellation Policy
This date and time has been scheduled for you and we have dedicated
personnel specifically for this project and have arranged our schedules
accordingly. Should you need to reschedule this appointment, we require 48 hours advance notice.
All cancellations after this time period will be assessed a $200.00 cancellation
fee. The goal of this policy is insure we continue to provide dependable services
to all our clients.
The cancellation policy also applies to our staff. In
the event that we are more than 15 minutes late for this scheduled meeting, or in
the event that we cancel within the 48-hour window, your account will be credited $300.00.
We are the only consulting firm we know of that penalizes itself when we do
not meet our commitments. We do this because we
appreciate that your time is valuable.
Conference Calls
Conference Calls are a scheduled event. All Conference Calls are billed a minimum
of one hour, at the appropriate rate, which covers preparation, call bridge (if applicable),
and the call itself. Calls exceeding one hour will be billed accordingly.
All Conference Calls will be confirmed via email and will include a reminder of
our cancellation policy.
Conference Call Cancellation Policy
Conference Calls are a scheduled event, and any cancellations
or reschedules will be assessed the minimum. The date and time scheduled required
us to dedicate personnel specifically for the call, as well as arrange our schedules
accordingly. The goal of this policy is insure we continue to provide dependable
services to all our clients.
In the event that one of our advisors is more than five minutes
late or fails to attend a scheduled conference call, your account will be credited $500.00.
We are the only consulting firm we know of that penalizes itself when we do
not meet our commitments. We do this because we appreciate that your time
is valuable.
Cabling Rates
The following are the subcontractor rates for cable runs. Trip charges do apply.
$135.00 - CAT5 Cable Run
$110.00 - CAT3 Cable Run
$210.00 - CAT5/CAT3 (Dual) Cable Run
Document Last updated: January 1, 2008
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